BBB recognizes National Pawn for 25 years of commitment to trust


North Carolina’s National Pawn & Jewelry, Inc. was recently recognized for 25 years of adhering to the Better Business Bureau’s Code of Business Practices, built on the BBB Standards for Trust. These eight principles summarize important elements of creating and maintaining trust in business:

1. Build Trust: Establish and maintain a positive track record in the marketplace.

2. Advertise Honestly: Adhere to established standards of advertising and selling.

3. Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.

4. Be Transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees, and procedures that bear on a customer’s decision to buy.

5. Honor Promises: Abide by all written agreements and verbal representations.

6. Be Responsive: Address marketplace disputes quickly, professionally, and in good faith.

7. Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

8. Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity. 

In 2011, National Pawn was named a recipient of the prestigious Torch Award, a celebration of excellence in business ethics that recognizes small businesses from across every industry in the marketplace. National Pawn is committed to changing the perception of the pawn industry one customer at a time. 

child playing instrument

National Pawn’s Instrument Donation Gets Shuttered Children’s Art Program Back on its Feet


When the team at National Pawn in Fayetteville saw local news reporter Gilbert Baez’s story about a local arts program falling victim to theft, they knew it was a cause close to their CEO’s heart. Since 2010, Bob Moulton and his team at National Pawn have donated thousands of instruments and tens of thousands of cash to public performing arts programs in North Carolina counties where their stores are located. 

Moulton, who founded the company in 1987, has always sought to give back to the communities his stores serve and is specifically inspired to support music education through his own experiences growing up. Once he learned of what had happened to Art Exp’osion, a program that connects underserved children to music and the arts, he knew he had to help. “This is a guy that’s really doing some good things for the community, and we need to reach out and help him,” he shared, referring to the program’s Executive Director Velton Brown. 

Brown says that about 8,000 area children have taken part in his program over the years. “Since I started the program in 2003, I have 19 kids that are now music teachers or band directors somewhere,” he beamed. But it all came to a halt when thieves broke into the building and stole instruments and other property. 

Now, thanks to this donation of keyboards, guitars, saxophones, and a truckload of other instruments, computers, and supplies, Brown will be able to get his program back up and running soon. A GoFundMe has been set up for the public to contribute. 

“Our hope with instrument donations is that they inspire others to get involved and really broaden the community impact,” said Moulton.  See the full story via WRAL.

About National Pawn: National Pawn is a Triangle-based pawn retailer with 23 locations across North Carolina. For over 30 years, National Pawn has been recognized as an industry leader, recently surpassing over 50,000 Google reviews thanks to world-class customer service, bright modern stores, quality products, and a professional sales team. National Pawn offers services including buying, selling, and pawn loans. For more information, call (888) 315-4347, email info@nationalpawnshops.com or visit www.nationalpawnshops.com

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